Poor service delivery, unresponsive complaint systems and lack of empathy continue to frustrate many Ghanaian consumers — issues that remain unresolved despite repeated calls for change. As Ghana joins the rest of the world to mark Customer Service Week, attention is once again turning to how businesses treat their customers and what more can be done to make service quality a true priority rather than a yearly slogan. From marketplaces, salons, and food joints to banks, telecom firms, and retail outlets, customer service remains one of the biggest factors influencing…
Read MoreCustomer Service Week renews pressure on Ghanaian businesses to prioritise client experience
